Please read the following terms of booking carefully.

You will receive an SMS / EMAIL confirmation of each individual booking at approximately 3-4pm (UK time) on the day before your collection, we would also ask that you double check this to ensure all the information is correct as after this changes can be very difficult to accommodate due to availability.

By making this booking with us you accept and agree to our company terms and conditions including the promise to pay in the event of a client no show as detailed below. For full terms please read our terms and conditions

Office opening hours

For non-urgent enquiries i.e. queries that do not require a response within 4 hrs i.e. quotations or amends to future dated bookings then please email We endeavour to deal with all emails within 2-4 hrs during office hours and 6 -12hrs outside of office hours on a prioritised basis.

Phone lines are open Mon–Fri 8am – 8pm & Sat-Sun 10am-4pm
However we encourage all correspondences to be made via email so we all have a clear paper trail.

Urgent assistance

If you require assistance out of hours or on imminent collections or if you need to make simple slight time changes to your collection time up to 1 hr etc or should you wish to inform the driver of delays etc, then please contact your driver directly on the drivers direct contact number we sent to you in your reminder email & SMS the day before your booked pick up. This can save time and potentially save you money in terms of avoiding additional fees. Please ensure you get a written response back from your driver or us here at the office by way of Email or SMS as failure to do so may mean that your message has not been delivered and we may not be aware of your request. Whilst we strive to accommodate all change requests all changes are of course subject to availability and cannot be guaranteed.

Locating your driver upon arrival

Please contact your driver directly on the number supplied to you the day before your journey by Email and SMS should you have any difficulty, or should you change or lose your mobile then please contact us on +44(0)1908 22 55 23 immediately with an alternative number and we will instruct you further if needed. Failing that your driver will be inside the terminal building with a sign with your name and destination written upon within 45 mins of your flight landing.

Collection Points

Heathrow Terminal 2, in front of WH Smiths & Boots inside the main arrivals hall.
Heathrow Terminal 3, In front of M & S Simply Food on your left as you enter the main arrivals hall
Heathrow Terminal 4, In front of Costa Coffee dead centre inside the main arrivals hall
Heathrow Terminal 5, In front of Costa Coffee dead centre inside the main arrivals hall

Gatwick South In front of Costa Coffee inside the main arrivals hall
Gatwick South In front of Costa Coffee inside the main arrivals hall

Luton / Stansted / Birmingham / East Midlands / Southampton Cruise / Eurostar
All above communicate with your driver upon arrival collection point is usually the drop off zone. The driver will call you with the car details to look out for. Please contact your driver once you have bags and are exiting the building, this is the shortest walk and fastest and cheapest way to collect you.

If there is a breakdown in communication the driver will enter the arrivals hall after 1hr and meet you in arrivals with a sign this, could involve a bus ride as dependent upon the airports parking regulations we cannot control this.

Email & SMS Confirmations

For your complete peace of mind you will receive an SMS / email confirmation of each individual booking/journey. You will receive this SMS /email between 3-4pm (UK time) on the day before each collection with the driver’s name, mobile number, your booking date and time. We would recommend that you double check this to ensure all the information is correct. Should you not receive this SMS then please contact us by telephone on +44 (0)1908 22 55 23. PLEASE NOTE: Do not reply directly to the SMS number as it is not manned.

What is Included

All our fares now INCLUDE all airport Drop Off Fees and Airport Parking / Meet & Greet waiting up to 1 hour, 1x collection address/point and 1x drop off address/point per booking.

Additional Fees

Any additional charges i.e. additional parking fees over 1 hour, additional pick-ups/drop offs or deviations, tolls/congestion fees, additional waiting charges over 1 hour and any spoilage charges where and if applicable are chargeable and payable by the client to the driver on the day of travel (with the exception of our account customers whom will be invoiced accordingly) as per our terms of booking published at


There is no VAT payable by the client/passenger on any of our bookings and therefore you have not been charged or paid any VAT on this booking.

Payment & Methods

If “Pay the driver directly” was selected when your booking was made, payment is to be made in full on journey 1 or outbound fee on outbound and inbound fee on inbound by way of cash or card to the driver. We accept cash, debit cards, credit cards including PayPal & Advance BACS Payments (details available on request)
NOTE: We do not accept Cheques.

Errors on your booking

If there are any errors or you need to change or amend anything please contact the office directly by way of email to All changes and amends must be made in writing and response must be received from us to confirm that the changes / amends have been actioned.

It is the customer’s responsibility to ensure that all the details and information given on the booking and on all confirmations sent out by us whether by email or SMS are indeed correct. Airports Direct (MK) Ltd cannot and shall not be held responsible for any errors made by the client or any misinformation supplied regarding flight information arrival and scheduling information supplied by any third party and as such any additional charges made as a result of such errors will be deemed the clients responsibility.

Alternative vehicle allocation

In the event of a vehicle breakdown, driver illness, extreme traffic delays or weather conditions, Airports Direct (MK) Ltd reserves the right to supply an alternative vehicle as close to the specification of the originally booked vehicle or best available alternative that is available at that time, we would not offer any discounts should this be the case.

Child Seats

Each individual seat left for storage must be securely and clearly labelled with the travelling client’s name, flight arrival date, flight arrival time, flight number and mobile number. Failure to do this will result in the driver NOT accepting the seat for storage. Airports Direct Mk ltd do not accept any responsibility for any seat left with us or any driver for storage they are left completely at the owners risk.

Changes, Flight diversions, Missed Connections etc

Should you need to make any changes or amendments to your booking or you have a general enquiry regarding your booking then please contact us by way of email directly to we will respond to your emails within 8 hours.

NOTE: All changes will need to be made in writing via Email to the office during office hours and will require a written response from us to ensure they are actioned. If out of hours then please contact your driver directly on the number we supplied to you, the day before your booked collection on email and SMS, to keep them informed and to avoid any issues. Again any changes and amends will be accommodated subject to driver availability.

If they are small short notice changes or to inform us of a flight delay or slight time changes then these can be done directly with your driver via his contact details as supplied in the pre travel confirmation SMS/Email alerts.

Please note should your flight be delayed or diverted to a different airport and or cancelled and re-booked on an alternative flight the original booking will be chargeable plus any additional fees incurred for driver waiting time or sending the driver to a different location to complete the booking, we will endeavour to keep these costs to a minimum. Contact should be made directly with the booking office at your earliest opportunity.

Cancellation Policy

All cancellations must be made directly to the office (not a driver) with a minimum of 12 hours (unless otherwise stated in writing by us) before the time of the booked collection time by way of email (a reply from APDMK will be required to validate any cancellation) failure to do so will result in the full fare being payable regardless of reason.

Please ensure you have read and understood our T&C’s including our cancellation & client no show policy.

Should you have any further questions please don’t hesitate to contact us further on the details listed below.

Tel: 01908 22 55 23 ( Mon-Fri 8am-8pm  Sat-Sun 10am-4pm )

Airports Direct (MK) Ltd.
4 Oak Close,

MKBC operator No. 11 Company Registration no. 5318754 (England & Wales)