Tel: +44 1908 22 55 23

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Terms & Conditions

You will receive an SMS confirmation of each individual booking at approximately 5pm (UK time) on the day before your collection, we would also ask that you double check this to ensure all the information is correct.

Please read ALL of the very following carefully

By making this booking with us you accept and agree to our company terms and conditions including the promise to pay in the event of a client no show as detailed below. For full terms please read our terms and conditions terms and conditions

What is Included

All our fares now INCLUDE all airport Drop Off Fees and Airport Parking / Meet & Greet waiting upto 1 hour.

Additional Fees

Any additional charges i.e. additional parking fees over 1 hour, additional pick-ups/drop offs or deviations, tolls/congestion fees, additional waiting charges over 1 hour and any spoilage charges where and if applicable are chargeable and payable by the client to the driver on the day of travel (with the exception of our account customers whom will be invoiced accordingly). Waiting time rates are currently set at £20 per hour or part thereof, as per our terms of booking published at terms and conditions


There is no VAT payable by the client/passenger on any of our bookings and therefore you have not been charged or paid any VAT on this booking.

Payment & Methods

If 'Pay the driver directly' was selected when your booking was made, payment is to be made in full on journey 1 or outbound fee on outbound and inbound fee on inbound by way of cash or card to the driver. NOTE: We do not accept Cheques. We accept cash, card, PayPal & Advance BACS Payments (details available on request)

Locating for your driver upon arrival

Please contact your driver directly on the number supplied to you the day before your journey by Email and SMS should you have any difficulty or should you change or lose your mobile then please contact us immediately with an alternative number and we will instruct you further if needed. Failing that your driver will be inside the terminal building with a sign with your name and destination written upon within 45mins of your flight landing.

Email & SMS Confirmations.

For your complete peace of mind you will receive an SMS confirmation of each individual booking/journey. You will receive this SMS between 3-4pm (UK time) on the day before each collection with the driver's name, mobile number, your booking date and time. We would recommend that you double check this to ensure all the information is correct. Should you not receive this SMS then please contact us by telephone on +44 (0)1908 22 55 23. PLEASE NOTE: Do not reply directly to the SMS number as it is not manned.

If there are any errors or you need to change or amend anything please contact the office directly by way of Email to You can also call us on +44 (0)1908 22 55 23, during office hours Mon-Fri 8am-8pm. If outside the office hours and URGENT, i.e. 8pm-8am, then contact your driver directly on the number provided to you within the confirmation SMS & Email sent to you the day before each journey.

It is the customer's responsibility to ensure that all the details of the booking on all confirmations sent out by us whether by email or SMS are indeed correct. Airports Direct (MK) Ltd cannot and shall not be held responsible for any errors made by the client and as such any additional charges made as a result of such errors will be deemed the clients responsibility.

Alternative vehicle allocation

In the event of a vehicle breakdown, driver illness, extreme traffic delays or weather conditions, Airports Direct (MK) Ltd reserves the right to supply an alternative vehicle as close to the specification of the original booked vehicle or best available alternative at that time.

Child Seats

Each individual seat left for storage must be securely and clearly labeled with the travelling client's name, flight arrival date, flight arrival time, flight number and mobile number. Failure to do this will result in the driver NOT accepting the seat for storage.


Should you need to make any changes or amendments to your booking or you have a general enquiry regarding your booking then please contact us by way of Email directly to we will respond to your emails within 8 hours.

NOTE: All changes will need to be made in writing via Email to the office (not a driver) and will require a written response from us to ensure they are actioned.

If they are small short notice changes or to inform us of a flight delay or slight time changes then these can be done directly with your driver via his contact details as supplied in the pre travel confirmation SMS/Email alerts. Please ensure you get a written response back from your driver or us here at the office by way of Email or SMS.

Please note should your flight be delayed or diverted to a different airport and or cancelled and rebooked on an alternative flight the original booking will be chargeable plus any additional fees incurred for driver waiting time or sending the driver to a different location to complete the booking, we will endeavor to keep these costs to a minimum

Cancellation Policy

All cancellations must be made directly to the office (not a driver) with a minimum of 12 hours (unless otherwise stated in writing) before the time of the booked collection time by way of email (a reply from APDMK will be required to validate any cancellation) failure to do so will result in the full fare being payable.

Please ensure you have read and understood our brief terms above or in full at terms and conditions including our cancellation & client no show policy etc.

Should you have any further questions please don't hesitate to contact us further on the details listed below.

Contact Information

Airports Direct (MK) Ltd welcomes your comments regarding this Statement of Privacy.

33 White Alder
Stacey Bushes
Milton Keynes
Mk12 6HE
United Kingdom
Company Registration No.5318754 (England and Wales)
Last updated 10/01/2018