Tel: +44 1908 22 55 23

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Terms & Conditions

Please read ALL of the very following carefully

By making this booking with us you accept and agree to our company terms and conditions including the promise to pay in the event of a client no show as detailed below. For full terms please read our terms and conditions


There is no VAT payable by the client/passenger on any of our bookings and therefore you have not been charged or paid any VAT on this booking.

Airport Drop Off Fees

Airport Drop off Fees are NOT included and therefore All airport drop off fees are extra and as such are chargeable and are payable on the day directly to the driver on the day of travel. These vary between £1.00 and £3.00 depending on the airport, please visit your airports website for further information. Please note that the relevant drop off fee is still payable even if you have paid in advance for your journey on our website.


If Pay The Driver Directly was selected when your booking was made, payment is to be made in full on journey 1 or outbound fee on outbound and inbound fee on inbound by way of cash, cheque or card to the driver (cheque handling fee £1 per cheque, in car Credit/Debit Card handling fee will be charged at 10% per transaction (ask the driver for details)

Additional Fees.

Any additional charges i.e. airport pick up fees and or additional parking fees over 1 hour, additional pick-ups/drop offs or deviations, tolls/congestion fees and additional waiting charges over 1 hour and any soilage charges where and if applicable are chargeable and payable by the client to the driver on the day of travel (with the exception of our account customers whom will be invoiced accordingly) as per our terms of booking published at


Should you need to make any changes or amendments to your booking or you have a general enquiry regarding your booking then please contact us by way of Email directly at we will respond to your emails within 8 hours.

NOTE?. All changes will need to be made in writing on Email to the office (not a driver) and will require a written response from us to ensure they are actioned.

If they are small short notice changes or to inform us of a flight delay or time slight time changes then these can be done directly with your driver via his contact details as supplied in the pre travel confirmation SMS/Email alerts please ensure you get a written response back from your driver or us here at the office by way of Email or SMS

Email & SMS Confirmations.

For your complete peace of mind you will receive an SMS confirmation of each individual booking/journey. You will receive this SMS between 4-5pm (UK time) on the day before each collection with the driver's name, mobile number, your booking date and time. We would recommend that you double check this to ensure all the information is correct.

Should you not receive this SMS then please contact us by telephone on +44 (0)1908 22 55 23. PLEASE NOTE- Do not reply directly to the SMS number as it is not manned.

If there are any errors or you need to change or amend anything please contact the office directly by way of Email directly at

You can also call us on +44 (0)1908 22 55 23, during office hours Mon-FRI 8am-8pm. If outside the office hours and URGENT, i.e. 8pm-8am, then contact your driver directly on the number provided to you within the confirmation SMS & Email sent to you the day before each journey.

It is the customers responsibility to ensure that all the details of the booking on all confirmations sent out by us whether by email or SMS are indeed correct. Airports Direct (MK) Ltd cannot and shall not be held responsible for any errors made by the client and as such any additional charges made as a result of such errors will be deemed the clients responsibility.

Locating your driver upon arrival

Please contact your driver directly on the no. supplied to you that day before your journey by Email and SMS should you have any difficulty should you change or lose your mobile then please contact us immediately with an alternative and we will instruct you further if needed failing that your driver will be inside the terminal building with a sign with your name and destination written upon within 45mins of your flight landing.

Alternative vehicle allocation

In the event of a vehicle breakdown, driver illness, extreme traffic delays or weather conditions, Airports Direct (MK) Ltd reserves the right to supply an alternative vehicle as close to the specification of the original booked vehicle or best available alternative at that time.

Child Seats

Each individual seat left for storage must be securely and clearly labelled with the travelling clients name flight arrival date, flight arrival time, flight no. and mobile no. Failure to do this will result in the driver NOT accepting the seat for storage.

Cancellation Policy

Cancellations must be made directly to the office (not a driver) with a minimum of 12 hours (unless otherwise stated in writing) before the time of the booked collection time by way of telephone call or email (reply from APDMK will be required) failure to do so will result in the full fare being payable.

Please ensure you have read and understood our brief terms above or in full at including our cancellation & client no show policy etc.

Contact Information

Airports Direct (MK) Ltd welcomes your comments regarding this Statement of Privacy.

Please contact us by e-mail, or postal mail.

Airports Direct (MK) Ltd
33 White Alder
Stacey Bushes
Milton Keynes
Mk12 6HE
United Kingdom
Company Registration No.5318754 (England and Wales)
Last updated 05/07/2016