Passenger Booking Terms & Conditions
Introduction.
By making a booking with us, you fully accept all the terms and conditions outlined below.
As a disclosed agent, Airports Direct MK Ltd handles bookings, dispatch, and payments on behalf of the Service Providers, with their advance agreement. The Service Providers are fully self-employed contractors and are responsible for their own vehicles, insurance, licensing, tax/VAT obligations, and the fulfilment of your journey.
The Service Provider agrees to manage all aspects of the booking and dispatch process in order to provide a seamless connection between the client and a self-employed service provider to provide fully licensed taxi transport services for you as set forth herein, subject to these Terms and Conditions.
Opening hours: Monday to Friday 08:30–18:00, Saturday 10:30–14:30, Sunday 11:00–14:00.
All changes or cancellations must be confirmed in writing in line with our cancellation policy detailed below.
Please check your booking confirmation immediately and report any errors to info@airportsdirectmk.com. Do not reply to SMS messages, as these are unmanned. If you have queries, contact your Service Provider or self-employed driver using the details provided. If you are unable to reach your driver, please contact the office via email.
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Arrival Airport
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Location / Meeting Point
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Heathrow T2
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WHSmith/Boots, arrivals hall
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Heathrow T3
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M&S Simply Food (left on entry) Or at Times Boots/WHSmith’s
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Heathrow T4/T5
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Costa Coffee (centre, arrivals)
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Gatwick N/S
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Costa Coffee, arrivals hall
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Luton/Stansted/Birmingham/EMA/Southampton
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Drop-off zone – Client to contact Service Provider/Self-Employed Driver; driver will text vehicle details and instructions as needed.
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For meet and greet services, drivers will wait up to one hour free of charge after your flight lands. If the driver has not been contacted by the client within one hour of flight arrival, the driver will enter the arrivals hall with a sign; please note this may incur additional charges for bus/parking and waiting time.
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One hour of free Waiting and 30 mins of airport parking and meet & greet service.
- One collection and one drop-off point.
- All drop-off fees.
- Parking or waiting fees for periods exceeding one hour.
- Additional stops, diversions, tolls, congestion charges, ULEZ and clean air fees.
- Night rate (from 23:00 to 04:40) Additional fees apply, unless already included in the quoted price.
- Soilage or damage to the vehicle: cleaning or repair costs and any lost income (at our discretion).
No VAT is charged by Airports Direct MK Ltd on journey prices. Service Providers or self-employed drivers are responsible for any VAT applicable to fares. Airports Direct MK Ltd only charges VAT on the comission and or admin fee element of the booking, as per HMRC guidelines.
Payments can be made directly to the driver in the vehicle by cash or credit/debit card, or in advance online (with the Service Provider’s permission) via BACS, PayPal, or card. Cheques are not accepted. A receipt will be issued by the Service Provider or self-employed driver upon request.
Child seats are not supplied by Airports Direct MK Ltd. However, you may leave your outbound seat with the Service Provider for return storage, provided it is clean, clearly labelled with your booking name, return flight number, and mobile number. You must also notify us of this arrangement at the time of booking or by email. All child seats and equipment are left at the owner’s risk; neither the company nor the Service Provider accepts liability for loss or damage.
missed connecting flights are not tracked by us and are therefore the responsibility of any liability of additional charges applied for such delays and/or cancellations will be the sole responsibility of the client.Please note that driver availability is not guaranteed.
The Service Provider reserves the right to determine the route taken for the journey, subject to your reasonable requests at the time of the booking.
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Notice of cancellation given
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Charge Payable
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18–12 hours prior to booked collection time
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50% of fare
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12–6 hours prior to booked collection time
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75% of fare
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Less than 6 hours, client no-show, or if driver is en-route/departed
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100% of fare
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- Ensure accuracy of the booking details and inform the Service Provider of any amendments within a reasonable time before the scheduled pick-up time.
- Be present at the designated pick-up location at the agreed time and to notify the Service Provider promptly in the event of delays.
- Declare if any passenger to be transported requires special assistance due to a disability or medical condition.
- Not bring hazardous materials or items prohibited by law in the Service Provider’s vehicle.
No refund or compensation is payable in this situation. If we are unable to provide a substitute Self-Employed driver or vehicle within a reasonable time, a full refund will be issued.
The Disclosed Agent Airports Direct MK Ltd accepts no liability for circumstances beyond our control, including but not limited to traffic, weather, accidents, pandemics, or illness causing delays.
We are not liable for the Service Provider’s / Self-Employed Drivers performance or for any indirect losses, including missed flights, holidays, hotel reservations or appointments, under any circumstances.
Personal data provided during the booking process will only be used for the purposes of delivering the taxi service, handling payments, and resolving complaints. Data will not be shared with third parties except as required by law or with your express consent.
If you have a complaint, please email info@airportsdirectmk.com with your booking reference. In accordance with licensing laws, we will log your complaint and pass it to the Service Provider or relevant licensing authority as appropriate.
These terms and conditions are governed by the law of England and Wales. The English courts shall have exclusive jurisdiction in any dispute arising from them.
info@airportsdirectmk.com
+44 (0)1908 22 55 23