Frequently Asked Questions
Q. Will I receive an Email Confirmation?
Yes we will send an email confirmation out to you instantly for all bookings made should this not arrive within the hour then please double check your spam and junk folders as they can sometimes end up in there.
Q. Will I receive an SMS Confirmation with the driver details if so when?
Yes we will send an SMS confirmation for each individual journey it will be sent out the day before you travel between 3-4pm UK time provided you have supplied us with a mobile no. at the time of booking the SMS will contain the date and time of your booking and the drivers name and mobile no. along with the office no. just in case.
Q. How much luggage can I take?
As much as you like as long as we know at the time of booking,
so we can supply the right size vehicle.
Q. Are there any card processing fees or booking fees to pay?
No, what you see is what you pay 'NO CARD FEES'. Pay online or with the driver by debit, credit card or PayPal with no hidden fees whatsoever, in addition all our prices now INCLUDE all airport Drop off fees and Parking fees for upto 1 hr on all Airport Runs.
Q. How do I find my driver?
Please turn on your phone as soon as you land that way if the driver is trying to call you he can, also this will allow your phone to download the sms we sent you the day before with your drivers and our office number. etc
Q. I did not receive my SMS?
Please ensure you are using the same no. you supplied us with at the time of booking. If the driver does not hear from you within 30mins he / she will come inside with a sign to greet you as a fail-safe anyway if you are still worried please call us on 01908 22 55 23
Q. Will you come into the airport to greet us?
Yes, we will have a board with your name on it at the arrivals exit
or a pre-arranged meeting point, and assist you with your luggage
to the waiting vehicle.
Q. Are there any additional charges for multiple pick-ups/drop-offs?
A small charge may or may not apply. Ask for details at time
of booking or place a comment in the comments/special requirements box and we amend your booking if required.
Q. Do you supply child safety seats?
Unfortunately not, but you can use your own and we will be more
than happy to store it for you for your return journey provided you label them with the return Date / Time / Flight No. / Airport and Name and contact no. of the person on the booking.
Q. Can I smoke in your vehicles do you drivers?
No, all our vehicles are non-smoking.
Q. What happens if I need to cancel or change my booking?
Cancellation will require a minimum of 12 hours notice by way of email or telephone call to the office directly an acknowledgement from us will be sent to confirm your booking is cancelled prior to the arranged pick up time, should this not be the case, then the total price is chargeable to the client. Should a cancellation be made 12 hours before the arranged pick up time, then all pre-payments/deposits will be refunded subject to a 15% administration charge. We also advise any changes to be made at the earliest opportunity again either by email of telephone call as if the car is en-route or on the plot the full fair will be payable.
Q. What if my flight gets diverted?
This is very rare however should this happen we will remain at the original collection point as per your booking until we hear from you. (Please note the airport information on these occasions is very unreliable, more often than not the client will know well before us/the driver where the flight has landed). All waiting and parking charges will need to be paid to the driver as per our terms and conditions of booking, and so it is best to contact either the office or the driver as soon as possible.