Terms & Conditions

Bookings

For all bookings made in advance either by our booking system, in writing or verbally.

You the client agrees to be bound by the terms and conditions as listed below.

For all airport collections we will require the flight number and arrival time/terminal in order for us to monitor the flight for any delays etc. We cannot however be held responsible for any misinformation supplied by either the client or our sources of flight information.

We will arrive at the pre-arranged meeting point approximately 20 minutes after the flight has landed in order to give you time to collect your luggage etc. Should you be held up in baggage re-claim longer than 1hour we ask that you telephone us to make us aware of that fact so we can inform the driver. Any additional parking/waiting is chargeable to the client.

For all online/telephone/email bookings including Pre pay and pay to the driver on the day all deviations from the pre booked route, additional pick ups/drop offs, parking, Toll/Congestion and waiting (although very rare) charges/fees are extra and chargeable and to be paid by the client to the driver direct at the time of travel.

We will also require a mobile contact number where possible (preferably of the person who is travelling although we understand that this is not always possible). An estimation of the amount of luggage is required on holiday bookings so we can supply the correct sized vehicle.

Should you wish to reserve a specific vehicle or specification please check availability at time of booking.

NOTE (in certain circumstances beyond our control Airports Direct (MK) Ltd reserves the right to supply an alternative vehicle of a similar specification).

Parking (Meet and Greet)

Parking is solely at the discretion of the Airports Direct (MK) Ltd. Should the driver feel it is necessary to park the car in a car park in order to meet and greet the client then the choice of which car park is at the drivers and or Airports Direct (MK) ltd's discretion, and all parking fees relating to this are chargeable and payable by the client to the driver directly either in advance or at the time of travel.

Payment (Account Customers)

Payment terms are 14 days from date of invoice. Airports Direct (MK) Ltd reserves the right to charge interest on overdue invoices at a rate of interest plus 10%. At the discretion of Airports direct (MK) Ltd.

Airports Direct (MK) Ltd accepts payment by way of Cash/Cheque/Credit Cards. Payment by Credit Cards incur a surcharge of 8% will be levied to cover the costs of credit card processing.

Routes

The route in which the driver takes is solely at the discretion of the driver and or Airports Direct (MK) Ltd.

Whilst we will endeavour to accommodate all requests given to us at the time of booking the driver and or Airports Direct (MK) Ltd will choose the most time effective route whilst taking into consideration traffic conditions etc. Should the client be insistent regarding the route taken then please be aware that this may or may not affect the final price of the booked journey and any additional payments are to be made to the driver directly at the time of travel.

Pricing, quotations, rates and charges

All prices are in GBP

Prices quoted are the price you pay (subject to any additional parking/waiting charges or deviations from the original booking etc). Should a client 'no show' the booking the client will be invoiced/charged for the total amount of the fare.

By confirming a booking with Airports Direct MK Ltd, either verbally or in writing, you are entering into a legally binding contract of a promise to pay whereby should the client fail to show then the full fair will be chargeable including any additional costs i.e. waiting and parking and any recovery costs incurred as per our Terms and Conditions.

Cancellation will require a minimum of 12 hours notice prior to the arranged pick up time and must be made directly to the office by way of telephone or email, should the client cancel by email then the booking will not be cancelled until Airports direct (MK) Ltd send a written reply confirming the booking has been cancelled. Should this not be the case, then the total booked journey price in addition to any parking/ waiting and toll fess will be payable by the client.

Under no circumstances should any bookings, cancellations or changes be made to a driver directly.

Should a cancellation be made 12 hours before the arranged pick up time, then all pre-payments/deposits will be refunded subject to a 15% administration charge.

If you cannot locate your driver and you seek an alternative method of transport without first contacting Airports Direct (MK) Ltd in order to give us the opportunity resolve the situation, you will be charged the full fare + any costs incurred for parking / waiting and tolls etc based on the service booked.

Surcharges will apply on Bank Holidays as follows:

- Christmas Day, Boxing Day, Christmas eve/New Year?s Eve from 15:00 and New Year's Day: 100% (Double Fare)

In the event that the interior of the vehicle is soiled or damaged by the Customer, a minimum valeting charge of £100.00 will apply.

Airports Direct (MK) Ltd reserves the right to review the prices and charges to take account of movements in the Retail Price Index, currency fluctuations, fuel, legislative changes or any other charges outside of our control.

Exclusions

Airports Direct (MK) Ltd accepts no responsibility for any loss or damage to property whatsoever, regardless of how such loss or damage may have been caused. In the event of property being left in a vehicle, we will gladly organise the return of such items subject the client meeting the costs to cover the postage and packaging and or transport.

Airports Direct (MK) Ltd shall be under no liability to the customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the customer arising out of a breach by the Company of these terms and conditions.

In the event of any claim against Airports Direct (MK) Ltd arising out of its performance of it's services, the Company's liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Airports Direct (MK) Ltd.

Service Partners

Airports Direct (MK) Ltd reserves the right to enlist the services of carefully selected Service Partners to provide the service on our behalf during busy periods.

License

Airports Direct (MK) Ltd grants you a non-exclusive license to access and use the content in this web site for your personal purposes. You may not reproduce or distribute any part of the content for any purposes without prior written consent.

Intellectual Property Rights

Airports Direct (MK) Ltd, being the author of this web site hereby asserts its right to be identified as the author of this web site in accordance with section 78(2) of the Copyright, Designs and Patents Act 1988.

The Airports Dire ct (MK) Ltd name and logos are registered trademarks and may not be used without Airports Direct (MK) Ltd written permission.

You acknowledge that the copyright, trademark rights, database rights, patent rights and all other intellectual property rights comprised in or relating to this web site and in the data it contains, including but not limited to text, graphics, audio, video or image files, content, software, data and information displayed on, or available from this site, belongs to Airports Direct (MK) Ltd. This includes the organisation and layout of the site and the underlying software that's owned by us or our licensors and suppliers. You agree that all these materials are available for your personal use only, and you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any such materials without our written permission.

Applicable Conditions

These terms and conditions are governed by and are subject to the laws of England and Wales and Airports Direct (MK) Ltd and the Customer submit to the exclusive jurisdiction of the courts of England and Wales.

All bookings made shall be deemed to be a confirmation by the Customer to acceptance of these terms and conditions and shall supersede any other terms and conditions from the customer. Any amendments to these terms and conditions must be agreed in writing by both parties.

Whilst every effort has been made to ensure that the information contained in this document is correct at the time of going to print, Airports Direct (MK) Ltd regrets it cannot accept liability for any errors or changes that may occur after publication.