| Call Airports Direct MK on +44 (0)1908 225523 or free phone from the UK only 0800 707 6003 |
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Frequently Asked Questions
Q How much luggage can I take?
As much as you like as long as we know at the time of booking,
so we can supply the right size vehicle.
Q Will you come into the airport to greet us?
Yes, we will have a board with your name on it at the arrivals exit
or a pre-arranged meeting point, and assist you with your luggage
to the waiting vehicle.
Q Are there any additional charges for multiple pick-ups/drop-offs?
A small charge may or may not apply. Ask for details at time
of booking.
Q Do you supply child safety seats?
Unfortunately not, but you can use your own and we will be more
than happy to store it for you for your return journey provided you label them with the return Date / Time / Flight No. / Airport and Name of the person on the booking.
Q Can I smoke in your vehicles?
No, all our vehicles are non-smoking.
Q What happens if I need to cancel my booking?
Cancellation will require a minimum of 12 hours notice prior to the arranged pick up time, should this not be the case, then the total price is chargeable to the client. Should a cancellation be made 12 hours before the arranged pick up time, then all pre-payments/deposits will be refunded subject to a 15% administration charge.
Q What if my flight gets diverted?
This is very rare however should this happen we will remain at the original collection point as per your booking until we hear from you. (Please note the airport information on these occassions is very unreliable, more often than not the client will know well before us/the driver where the flight has landed). All waiting and parking charges will need to be paid to the driver as per our terms and conditions of booking, and so it is best to contact either the office or the driver as soon as possible.
